- recognize and classify examples of techniques for influencing people
- recognize actions that use politics to influence others in a positive way
- use influence techniques to persuade others while avoiding the negative use of politics, in a given scenario
- Clarify your purpose, position, and objective.
- Identify stakeholders.
- Anticipate potential points of resistance for each stakeholder.
- Define what you want.
- Create a unifying goal or objective.
Step 3: Make your case
- Customizing the message
- Identify stakeholders' interests.
- Use the "what's in it for them" technique to customize your message.
- Choose the right media and format to package the message in a way that appeals to the stakeholder.
- Using questions
- Use open-ended questions to elicit information.
- Use closed-ended questions to focus discussions or obtain agreement.
- Acknowledging opposing perspectives and then moving on
- Acknowledge the truth in the opposing perspective.
- Move on by offering an alternative way to think about your perspective.
- Using logic and evidence
- Use logic to support your position.
- Provide evidence to support your position.
- Providing options that people can agree to without compromising their position or dignity
- Determine what the stakeholder can agree to and offer a solution.
Step 4: Ask for commitment and finalize
- Assess readiness and ask for commitment when appropriate.
- If not ready, ask what you can do to get commitment and continue to make your case.
- If ready, ask for commitment.
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