Final Sign-Off

1. The key elements of effective acceptance are:

• A clear understanding of the List of Deliverables to be accepted(Requirements Traceability Matrix)
• A clear understanding of Acceptance Criteria
• Clear documentation of any variations to the Acceptance Criteria
• Obtaining customer sign off

2. The critical success factors of Project Completion are

• the customer perceives the value of the project
• the customer accepts project deliverables
• the customer will provide references
• the project's financial performance criteria has been accurately measured

3. Why client may be reluctant to accept ? (Acceptance Implications)

• Payment is expected
• Any future changes are chargeable
• Oracle's involvement may end
• Any bug fixes may be on T&M basis
• Warranty period begins, the is only 90 days
• Fear-Uncertainly & Doubt(FUD)

4. The value of "a compelling event" and why you should NEVER de-couple this event with the 'sign-off'.