User Acceptance Test

Common Problems/Issues that come up during UAT

• Client claims that functionality is there, but system is simply "too slow"
• Client raises a "bug" but it's a change in disguise
• Numerous TPRs raised that are consistently not Oracle's responsibility
• UA Testers not providing sufficient detail/accuracy when reporting TPRs
• UAT resources were committed but are found to be unavailable
• UA Testers not adequately trained in testing/system functionality
• Client requests changes and want;s them included in the release!
• UA Testers find a Bug in a Sub-Contractors Deliverable, Teh Sub-Contractor claims that Oracle accepted the deliverable earlier during SIT
• UA Testers raising NEW TPRs upon regression test, not raised previously
• UA Testers overly slow performing test
• Acceptance Blackmail

Incident Analysis Breakdown

• Finger Trouble - User testing understanding issue (10%)
• Duplicate - Same fault reported more than once (5%)
• Change Control Request - CCR masquerading as a Fault Report(5%)
• System Maintenance Issue - Security, Permissions, Access (20%)
• Data Related Problems - Test Cases have incorrect data (25%)
• Network Fault (3%)
• PC Client Configuration fault (2%)
• Interface - Teh fault is on the non Oracle side of an interface in the SI (10%)
• BUG this is definitely our problem (20%)